After you place an order you will receive an email, which is generated by the shopping cart system. Please review this for accuracy and immediately notify us if there are any errors. Within 24 hours (Monday to Friday), you will receive a second email confirming the order has been processed and forwarded to shipping. After& 2 business days (maximum) you will receive an email containing your courier tracking number.
Generally packages are shipped within 24 hours. We do our best to ship on the same day an order is placed. Orders are not shipped on weekends or holidays. Generally UPS ground delivers ground packages in 3 to 5 days. Should your package not arrive within in 7 business days after an order confirmation email (Time from our warehouse to the farthest corners of the country) please immediately contactorders@hd.ca.
Customer pickups
If placing an order online for an instore pickup, customers will be notified when the unit is available. In all cases of an instore pickup, customer waives shipping damage protection. However, 30 day DOA and faulty product policies still apply in full.
Do I have to use a credit card online?
Our checkout uses 128-bit SSL encryption, but if you do not wish to provide your credit card information online please place the order and select "call for C/C number". A sales agent will contact you by phone to obtain the information.
Where do I send a cheque or money order?
If paying by cheque or money order please include a copy of your order and mark order number on check and forward payment to our head office:
Please Note: Personal checks are held for 7 days to clear. Returned checks are subject to a 25 dollar service charge.
Are the products new or refurbished?
All products on our site are brand new with a full manufacturers warranty. There are NO gray market, refurbished, used, seconds or damaged stock. We are fully authorized to sell all of our products online. If we ever have a demo unit or refurbished unit to sell it will be VERY CLEARLY marked on both the product description and your invoice
Why can’t I send my credit card information by email?
Email is completely insecure and can be, in theory, intercepted at any time by professional con artists who then would sell your card number. The chances of this happening are incredibly small, but why take the chance? Although by law the most you can be held responsible for is $50. While most credit companies waive that fee, it is still a major inconvenience having to replace your credit card.
Why can’t you send to P.O. boxes or deliver products without a signature?
Since we sell by mail order and never actually receive a card imprint we require proof of receipt of product. If you are not available to sign for a package, UPS will hold the unit at their center for pickup. Proper ID will be required.
Out of stock items or shipping delays
We do our very best to maintain accurate stock levels but occasionally there may be shortages of some products. We cannot be held liable for such situations or for shipping delays. Higher Definition reserves the right to cancel or refuse orders subject to full refunds being issued.
If you have any additional questions please contact sales
HD.ca sells a wide variety of Home Theatre products including Plasma TV, LCD TV Monitors, Video Projectors, Projector Screens DVD Players, DVD Recorders and Extended Warranties
All orders subject to HST in Ontario. Remote areas (ie Churchill, MB) may be subject to surcharge or alternate methods of shipping. If you live in a remote area, please contact
SALES prior to ordering.
